Telephone Prescription Requests
Parklands Medical Practice is one of the very few practices in Bradford that continues to offer a small amount of time on a daily basis for patients to arrange for a repeat prescription by telephone.
We have been advised by our defence organisation that we should consider not offering this service as it is harder for us to ensure accurate prescribing when patients order their medication in this way. The CCG has required us to remove the ability for community pharmacies to order on behalf patients with effect from the 1st of April this year.
There are processes in place to allow patients whose personal and medical situations makes it impossible for them to order their medication other than by telephone – but this is to be made available in exceptional, specific situations only.
We have continued to make our telephone service available, despite this pressure to remove it, recognising there may be times, for example, when technology has not worked or paper slips have gone missing, and patients need to make arrangements by telephone. However, we are getting repeated complaints and multiple telephone calls to the reception team about calls not being answered straightaway, which is having a knock-on effect on us being able to safely deliver other aspects of care, for example patients requiring a visit are unable to get through to a receptionist.
Limitations to our telephone system mean that we can’t currently get a queue arrangement on the prescription line although we are working with the supplier to address that if possible.
However, in the first instance prescriptions should be ordered online or by handing in the reorder slip that is provided each time your medication is dispensed, rather than using the telephone service as the first port of call. It takes our staff much longer to ensure the information is correct verbally, and then process the request on the system. We simply do not have the resources to be able to open the telephone lines for more than 2 hours per day.
Consequently, we feel we have no other option that to request our patients to work with us in making full use of the online system or simply to hand in their repeat request slip when they are passing. We will continue to review this process and if after 3 months we have not seen an improvement in the level of phone calls to the reception team, and complaints we will have no option but to remove telephone ordering except for those exceptional cases already referred to.
Please contact the reception team if you need help in getting online access. Our online access service is also available on a mobile phone app which is suitable for both apple and android platforms.
Thank you for working with us.
(Long acting reversible contraceptive)
Staffing pressures mean the practice can no longer offer this service in house at this time. This will be the case for a period of 6 months to enable the delivery of core service.
Contraceptive and sexual health services can be accessed from LOCALA.
Contact centre for appointments and advice
030 3330 9500
The practice hopes to deliver these services again soon once staffing shortages have been addressed.
The GP Patient Survey
Some patients registered at the surgery will soon receive a questionnaire about their experiences of local health services.
The survey covers issues such as access to services and satisfaction with treatment.
If you receive a survey please fill it in and return it as soon as possible.
It is really important that your views are heard.
Your response will help improve services we provide for our patients.
For further details and information in other languages please click the following link:
Changes to Repeat prescriptions.
Bradford Clinical Commissioning Groups have asked GPs to implement a new scheme meaning that pharmacies will no longer be able to order prescriptions on behalf of patients. Patients will now need to order prescriptions direct from the surgery.
There are several ways of ordering:
- Online via the website. You can download the systmonline app to your smartphone or tablet.
- Handing in the order slip (that is attached to your prescription) to reception.
- request by letter to the surgery.
Patient must now start ordering their own prescriptions when they have 7 days of medication left.
the surgery aim to process your prescription request in 2 days. there may be circumstances where this may not be possible.
Why is this happening?
Under the old system many patients built up a stock of unused medication. This new system aims to be safer so GPs can closely monitor and discuss which medicines patient actually need. This improves your safety and gives you better control of your medicines.
The CCG will hopefully save money by reducing wasted medication which can then be spent on the healthcare of Bradfords residents.
Queries or concerns?
Any concerns or complaints should be raised with Bradford CCG's patient support line. Information about the patient support line can be found on the CCG's websites, you can also call 01274 237562 or email BradfordCCGspatientsupport@bradford.nhs.uk
If you get regular prescriptions and use the same chemist we can now send them electronically to the chemist (EPS). This is quicker and more reliable and saves you or the chemist having to pick them up from the surgery.
Please ask at your chemist for more details.
From Tuesday 3rd January telephone requests for repeat medication will only be available between 09.30am and 11.30pm Monday to Friday.
A dedicated prescription clerk will process all telephone requests which should improve patient experience.
Please accept our apology if this is in any way inconvenient.
Buttershaw Lane – 01274 676318
Park Road – 01274 227576
Parklands Practice Health Champions are starting a Ukelele band. We meet at Park Road Surgery every 1st and 3rd Tuesday every month 1-2pm.
Friends And Family Test
How likely are you to recommend this practice to your friends and family if they needed similar care or treatment?
PLEASE LET US KNOW...............
Patient online services
Patients are now able to access their medical record via our SystmOnline service. Along with record viewing patients are able to book/cancel appointments and order their regular medication.
If you would like register for online services please contact the reception team at the surgery.
Once you have received your log in details you will be able to access services online after 24 hours.
You can select appointments at both sites. Select Parklands Medical Practice for Buttershaw Lane surgery and Park Road for Park Road surgery
You can also request your regular medication. We aim to process these requests in 2 working days on receipt. On occasion, if a patient requests a medicine that is not part of their repeat medication list or needs GP review, this may show as an appointment on Systmonline. This is not an appointment but part of a list of work for a doctor or pharmacist to address. Please do not attend appointments of this nature if you see them online.
How information about you
helps us to provide better care
Confidential information from your medical records can be
used by the NHS to improve the services offered so we
can provide the best possible care for everyone.
This information along with your postcode and NHS number
but not your name, are sent to a secure system where
it can be linked with other health information.
This allows those planning NHS services or carrying out
medical research to use information from different parts
of the NHS in a way which does not identify you.
You have a choice. If you are happy for your information
to be used in this way you do not have to do anything.
If you have any concerns or wish to prevent this from
happening, please speak to practice staff or ask at
reception for a copy of the leaflet “How information
about you helps us to provide better care”.
More information can be found here
© Crown copyright 2013
For further information see care.data programme tab under further information
Care.data opt out form
Bradford Districts Clinical Commissioning Group
Bradford Districts Clinical Commissioning Group (CCG) is made up of GP practices who have taken over some of the responsibilities of primary care trusts (PCTs) from April 2013. The CCG will ensure that clinical people like GPs and nurses are more involved in deciding what services should be provided for local people. Bradford Districts CCG serves a population of 330,115
· Tackling health inequalities through prevention, integration and partnerships.
· Improving patient safety and the patient experience.
· Transforming urgent care.
· Improving outcomes of people with long term conditions.
· Transforming mental health and community services.
· Improving primary care quality and ensuring genuine engagement.
For more information go to www.bradforddistrictsccg.nhs.uk
Parklands patients will not notice any changes to front line services.
Patients who have a dental emergency but do not have access to a dentist should contact NHS 111.
(Site updated 10/11/2017)