Parklands Patient Participation Group

The Patient Group at Parklands Medical Practice Held it's first meeting in December 2009.  The group is currently made up of 11 patients and the practice management team with occasional representation from doctors and other practice staff as necessary.

The group meets on Monday evenings at the practice every 3 months.  Meetings alternate between Buttershaw Lane and Park Road Surgery. Meetings always follow an agenda.  The minutes of meetings can be accessed on the practice website.

The aim of the group is to decide ways of making a positive contribution to the services and facilities offered by the practice to patients.

Patient Group Constitution

During the last year the group have significantly influenced the Practice Development Plan and have assisted at practice Flu Clinics.  The group also hosted a coffee morning aimed at our Polish speaking patients.  This was in collaboration with a local charity called Sharing Voices Bradford and allowed non English speakers the opportunity to share patient experiences and understand how to access basic services at the practice.

Date of next meeting: 02/04/2012 6pm-7pm Park Road Surgery.

Patient Participation Group

Meeting

Monday 9^th January 2012 , Buttershaw Lane

Apologies:  KJ, RH, JG

Present:  JD, CD, MK, AB, PW, KT, JH, FP, IT

Online Patient Survey – the survey was advertised in the surgery on patient call boards, on the practice internet site and via SMS messaging.

Only 12 patients filled the questionnaire in.

Interesting feedback.

Q4.  Should the in-house obesity service be made available to the whole practice population or limited to patients with specific chronic diseases?

• Difficult as there is limited availability.
• Becomes a question of prioritisation.
• 50% of respondents think the service should be available to whole patient list.
• The existing system of referral by GP screens patients already – why change?
• Need to think about referral criteria. 
• Moving forward -  Patient group happy for the clinical staff to determine referral criteria which should allow a manageable service.

Q5.  In order to reduce waiting times should we?......

• Be stricter with patients who arrive late (although difficult to enforce esp. with children).
• Clinical staff should only deal with patient the appointment is for NOT other family members.
• ? offer smaller amount of longer appointments to give patients a thorough ‘work up’.
• Discussion – we have >30 patients who have had >40 appts in the last 12 months.  Maybe adopt a system of offering this group a PATIENT CONTRACT.  Patients are seen for longer period to understand the need for so many visits.  Could engage with other services, HVs etc.. Could also help with compliance with treatments.  Would allow a higher degree of patient education.

Q8.  Thinking about access into the building at your surgery, how do you find this?

• Physical access is not an issue at either site. 

Q11.  How clean is your GP surgery?

• Fairly clean.  The whole group is aware that there are difficulties with the building at Buttershaw Lane , that it is no longer fit for purpose.

Previously this form of patient questionnaire was paper based.  It was offered to patients in March and April.  We have available to us a comparison from 2006 through to 2011.

Actions Plan

Obesity Service - Patient group happy for the clinical straff to determine referral criteria which should allow a manageable service.

FLU clinics in October – Continue with Practice running sessions with 1 team covering 2 sites at staggered times.  The practice will increase the amount of time between sessions to allow team to address demand equally well.

Access – Practice Nurse DNAs higher than GP partly due to 4 week advance booking.  New HCA increases appts available to patients on practice list to 5.5 per year.  This is inline with what is considered the correct number to match patient satisfaction.

Pilot concept of Patient Contracts starting with heaviest users of service

Phlebotomy drop in sessions – Pilot service offering blood test with no appt.  90 minute session, Tuesday morning at Park Road , Wednesday morning at Buttershaw Lane .  This is an EXTRA service offered NOT a replacement for appts.  How will success be measured?

• Less extra patients
• Senior nurse NOT doing bloods
• Eunice sessions fully booked
• Patients happy

Repeat prescriptions – Buttershaw Lane -  amend prescription line opening times to 10.30-4.30 in line with Park Road .  Move to 48 hour turn around.  

All above agreed.

AOB

BL site has a new gritting contractor.

Date of next meeting: 02/04/12 Park Road 18.00pm .

PPG_Minutes_15.1209

PPG minutes 05 07 10 BL

PPG minutes 10 12 09 PR

Patient_Participation_Group_29_03_10.doc

PPG minutes 05 07 10

PPG Minutes 04 10 10 Joint meeting

PPG minutes 04/04/11 Joint Meeting

Coffee Morning 22/06/11

Minutes of meeting 05/07/11 BL

PPG Minutes 09/01/12

 Local Patient Participation report 2011.12

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