How to complain
The practice would hope that most issues are addressed at the earliest opportunity. If your problem cannot be dealt with early, and to your satisfaction, we would encourage you to inform us as soon as is possible. This will allow us to establish the facts of an incident more easily.
You can complain about an issue within 12 months of the incident causing concern
To complain formally please fill a Complaints Questionnaire. This questionnaire should be emailed to PCN.Complaints@nhs.net
Alternatively the complaint questionnaire can be posted to:
Complaints Team
The Ridge Medical Practice
Cousen Road
BD7 3JX
Please note, we aim to respond to complaints within 25 working. If a complaint is complex we may contact you to agree an extended deadline.
Alternatively you can make a complaint via West Yorkshire ICB at the following address:
https://www.westyorkshire.icb.nhs.uk/contact/comments-concerns-compliments/primary-care
Please note, you cannot complain to both organisations.
If you would like assistance with your complaint you can use the following organisation.
Independent Complaint’s Advocacy Team
BAMHAG
1st Floor, The Tradeforce Building
Cornwall Place
Bradford
BD8 7JT
Tel: 01274 750784
What we shall do
Any raised issues will be investigated and a formal response will be provided within a deadline agreed with the complainant. Any delays in response will be discussed and agreed. Any complaint relating to a clinical issue will be investigated by a practice doctor.
Our response will hopefully identify what happened, explain why it happened and demonstrate what has changed to prevent it happening again. You may be offered a meeting to allow you to discuss your issues in person if you would like this opportunity.
Complaining for somebody else
Please note that we have to respect our duty of confidentiality to patients, and a patient’s consent will be necessary if a complaint is not made by the patient directly.
If you are not satisfied
If you are dissatisfied by the way the practice handle your complaint you can contact the Independent Complaints Advocacy Team on 01274 750784.
You also have the right to ask the Parliamentary Health Service Ombudsman to review the case. You can contact the Parliamentary Health Service Ombudsman on 0345 015 4033 or write to them.
Parliamentary Health Service Ombudsman (PHSO), Millbank Tower, Millbank, London, SW1P 4QP