Parklands Telephone Lines

Please be aware that the practice telephone lines are under significant strain at present.  At this time most appointments at the practice are conducted via the telephone.  This has led to difficulties with the telephone system being overwhelmed.   Please be patient and keep trying.  You will eventually get through!

If in doubt please utilise the econsultation function above.

Sorry for any inconvenience. 

*CORONAVIRUS UPDATE*

Stay Alert To Stay Safe!

All patients attending GP surgeries in Bradford District and Craven must wear a face covering

Easing of lockdown:  advice to the public

Public health urges people to continue to stay alert

Public health experts are urging people throughout Bradford district to continue to stay alert to COVID-19, and follow the latest safety guidelines. 

The easing of some lockdown restrictions has already led to a large increase in the number of people travelling, meeting up and returning to work – footfall in Bradford city centre is estimated to have risen by as much as 60 per cent since non-essential retailers were allowed to reopen their doors on June 15. 

This is expected to grow further from this Saturday as pubs, cafes, hotels, restaurants, guest houses, camp sites and hairdressers are given the go-ahead to reopen to customers for the first time since March. 

As we take more and more steps towards returning to a more normal life, it’s easy to believe that COVID-19 is less of a threat to our health and the health of our family and friends. This is simply not the case. 

While lockdown was essential for reducing the levels of the virus circulating in our communities, the easing of takes us into a phase of learning to live with the virus. 

We urge all residents to continue to follow the guidelines around staying at home as much as possible, social distancing, washing hands frequently and ensuring that they self-isolate and get tested if they, or anyone in their household, develop any symptoms.  

We understand the frustration in many wanting to get back to some normality but we have to consider the longer term consequences before we can fully do that

Temporary Closure Of Buttershaw Lane Surgery

Due to the COVID-19 crisis all services will be diverted from Buttershaw Lane to our Park Road site from Monday 30/03/20. All appointments will be allocated on the phone only.

A postbox will be available at Buttershaw Lane for patients to leave prescription requests. Prescriptions must be collected from Park Road surgery.

We would strongly recommend that patients contact their local pharmacy to enable prescriptions to be sent electronically to the pharmacy rather than collecting from the surgery.

Appointments at the Surgery

In an effort to reduce the risk of spread of coronavirus we are asking patients to no longer queue at the entrance to the surgery in the mornings for appointments.

All appointments will be allocated ON THE PHONES ONLY. The front doors will only open for patients with booked appointments and all patients invited to attend the surgery will have their temperature checked.

We will be using a telephone triage system where a clinician will assess all patients who wish to make a face to face appointment.   We ask that patients call the surgery in the morning for appointments and our reception staff will ask you about symptoms of coronavirus and if necessary add you to a list of patients for our clinicians to call back. Please keep your phone on you, as they can ring at anytime.

This is for the protection of our patients and staff.

If you think you may have coronavirus please contact NHS111 either by telephone or their website for advice. PLEASE DO NOT contact the surgery for coronavirus advice.

Online face to face appointment booking has been temporarily suspended  to mitigate any risk that potentially infected patients book online and attend the practice when they should be receiving advice to self-isolate or go through testing.

However, we have got a number of video consultations via the Push Doctor service.  

The appointments available are not actual times - a receptionist will contact you shortly after 9 to arrange the booking and you will be send a text to arrange a time that suits you for that day. You will need a smart phone or other appropriate device and you will need photographic identification. 

Full information can be found here : https://www.pushdoctor.co.uk/how-it-works

NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.

Use this service if:

• you think you might have coronavirus
• in the last 14 days you've been to a country or area with a high risk of coronavirus – see coronavirus advice for travellers and a list of high risk countries on nhs.uk
• you've been in close contact with someone with coronavirus

Do not go to a GP surgery, pharmacy or hospital. Stay indoors and avoid close contact with other people. Call 111 if you need to speak to someone.

Is your child feeling poorly?

Is your child poorly leaflet

Care Navigation

When you ring to book a GP appointment, you might notice the reception team will ask you for a brief outline of how they can help you.

This is because we have introduced something called Care Navigation. It means reception teams at GP practices across Bradford District and Craven have been trained to ensure they can help you to find the best service for your needs, so you can receive the right care more quickly.

The service is only for adults over the age of 18 and anything you share will be kept confidential.

Through this specialist training, reception teams will be able to direct you to the most appropriate clinician or service for your needs.

Reception staff will never offer clinical advice. Instead, this new way of working is about offering your choice to see more appropriate professionals in your local practice team or even somewhere else. If they can deal with the problem directly, it will often be quicker and means you may not need to see a GP at all.

By working this way, it helps to free-up time for GPs to care for patients with complex or serious health conditions that can only be managed by a doctor. More importantly though, it means people are seen first by the clinician that is best placed to help you with your health needs.

For more information please click the link below.

http://www.bradforddistrictsccg.nhs.uk/your-health-and-services-/care-navigation/

EXTENDED ACCESS SERVICE – INFORMATION FOR PATIENTS

This practice is part of the extended access service which provides GP, Physiotherapy, Nurse, and Health care assistant appointments from the following locations (hubs) across Bradford: 

• North hub: Shipley Medical Practice, Alexandra Road, Shipley, Bradford BD18 3EG
• Central hub: Picton Medical Centre, Westbourne Green Community Health Care Centre, Manningham, Bradford, BD8 8RA
• South hub: The Ridge Medical Practice, Cousen Road, Bradford, BD7 3JX

 As a patient registered with this practice, you have access to the following:

 Weekday appointments

Evening appointments (6.30pm – 9.30pm) at any of the three hubs to see one of the following, subject to availability:

•  GP
• Physiotherapist
• Nurse
• Health care assistant
• Voluntary sector services

Weekend appointments

Weekend appointments are available with a GP from 10.00am - 1.00pm on Saturdays and Sundays from the central hub, subject to availability.

More information about appointments with the extended access service

The service is run by Bradford Care Alliance, which represents all GP practices in the Bradford area. Medical appointments are with GPs and other healthcare staff who work in the area; so your appointment may not be with a clinician from this practice. 

To use the service we will ask for your consent to share your medical record and our reception staff will explain what this means and why it is necessary. Click here to learn more about how and why we process your information.  

Further details of the services and location maps are available here.

General Data Protection Regulation

On Friday 25th May 2018 the General data Protection Regulation comes into force.  This regulation ensures that the practice will have processes in place which ensure that all information held about patients and staff is secure.  for further information please see the practice Privacy Notice accessible on the right hand side of this web page. If you wish family members to speak to the practice on your behalf you must give us permission to do so.

Telephone Requests for Repeat Prescriptions

We are sorry to announce that we will be removing the facility for telephone ordering of repeat prescriptions with effect from 1st March 2017.
We will contact our housebound patients directly to make suitable alternative arrangements. Please contact us if you feel this will cause you significant personal difficulties.

LARC service

(Long acting reversible contraceptive)

Staffing pressures mean the practice can no longer offer this service in house at this time.  

Contraceptive and sexual health services can be accessed from LOCALA.

www.locala.org.uk

Contact centre for appointments and advice

030 3330 9500

Monday-Friday  08.30-16.30

February 2017

The practice hopes to deliver these services again soon once staffing shortages have been addressed.

The GP Patient Survey

Some patients registered at the surgery will soon receive a questionnaire about their experiences of local health services.

The survey covers issues such as access to services and satisfaction with treatment.

If you receive a survey please fill it in and return it as soon as possible.

It is really important that your views are heard.

Your response will help improve services we provide for our patients.

For further details and information in other languages please click the following link:

https://gp-patient.co.uk/promote

Repeat Prescriptions

Changes to Repeat prescriptions.

Bradford Clinical Commissioning Groups have asked GPs to implement a new scheme meaning that pharmacies will no longer be able to order prescriptions on behalf of patients.  Patients will now need to order prescriptions direct from the surgery.

There are several ways of ordering:

• Online via the website.  You can download the systmonline app to your smartphone or tablet.
• Handing in the order slip (that is attached to your prescription) to reception.
• request by letter to the surgery.

Patients must now start ordering their own prescriptions when they have 7 days of medication left.

The surgery aims to process your prescription request in 2 days, provided this is received before 12.30. There may be circumstances where this may not be possible.  Prescription requests received after 12.30 will not be processed until the following day.

Why is this happening?

Under the old system many patients built up a stock of unused medication.  This new system aims to be safer so GPs can closely monitor and discuss which medicines patient actually need.  This improves your safety and gives you better control of your medicines.

The CCG will hopefully save money by reducing wasted medication  which can then be spent on the healthcare of Bradfords residents.

Queries or concerns?

Any concerns or complaints should be raised with Bradford CCG's patient support line.  Information about the patient support line can be found on the CCG's websites, you can also call 01274 237562 or email BradfordCCGspatientsupport@bradford.nhs.uk

Friends And Family Test

How likely are you to recommend this practice to your friends and family if they needed similar care or treatment?

PLEASE LET US KNOW...............

• Pick up a questionnaire from Reception

• Go to www.cfep.net/z8r to complete online

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Patient online services

Patients are now able to access their medical record via our SystmOnline service.  Along with record viewing patients are able to book/cancel appointments and order their regular medication.

If you would like register for online services please contact the reception team at the surgery. 

Once you have received your log in details you will be able to access services online after 24 hours.

 You can select appointments at both sites.  Select Parklands Medical Practice for Buttershaw Lane surgery and Park Road for Park Road surgery

You can also request your regular medication.  We aim to process these requests in 2 working days of receipt.   On occasion, if a patient requests a medicine that is not part of their repeat medication list or needs GP review, this may show as an appointment on Systmonline.  This is not an appointment but part of a list of work for a doctor or pharmacist to address.  Please do not attend appointments of this nature if you see them online.

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Care.data Programme

How information about you
helps us to provide better care

Confidential information from your medical records can be
used by the NHS to improve the services offered so we
can provide the best possible care for everyone.

This information along with your postcode and NHS number
but not your name, are sent to a secure system where
it can be linked with other health information.

This allows those planning NHS services or carrying out
medical research to use information from different parts
of the NHS in a way which does not identify you.

You have a choice. If you are happy for your information

to be used in this way you do not have to do anything.
If you have any concerns or wish to prevent this from
happening, please speak to practice staff or ask at
reception for a copy of the leaflet “How information
about you helps us to provide better care”.
More information can be found here
www.nhs.uk/caredata
© Crown copyright 2013

For further information see care.data programme tab under further information

Care.data opt out form

Bradford Districts Clinical Commissioning Group

Bradford Districts Clinical Commissioning Group (CCG) is made up of GP practices who have taken over some of the responsibilities of primary care trusts (PCTs) from April 2013. The CCG will ensure that clinical people like GPs and nurses are more involved in deciding what services should be provided for local people. Bradford Districts CCG serves a population of 330,115

Key Priorities

·       Tackling health inequalities through prevention, integration and partnerships.

·       Improving patient safety and the patient experience.

·       Transforming urgent care.

·       Improving outcomes of people with long term conditions.

·       Transforming mental health and community services.

·       Improving primary care quality and ensuring genuine engagement.

For more information go to www.bradforddistrictsccg.nhs.uk

Parklands patients will not notice any changes to front line services.

Dental Emergencies

Patients who have a dental emergency but do not have access to a dentist should contact NHS 111.