Telephone Prescription Requests
Parklands Medical Practice is one of the very few practices in Bradford that continues to offer a small amount of time on a daily basis for patients to arrange for a repeat prescription by telephone.
We have been advised by our defence organisation that we should consider not offering this service as it is harder for us to ensure accurate prescribing when patients order their medication in this way. The CCG has required us to remove the ability for community pharmacies to order on behalf patients with effect from the 1st of April this year.
There are processes in place to allow patients whose personal and medical situations makes it impossible for them to order their medication other than by telephone – but this is to be made available in exceptional, specific situations only.
We have continued to make our telephone service available, despite this pressure to remove it, recognising there may be times, for example, when technology has not worked or paper slips have gone missing, and patients need to make arrangements by telephone. However, we are getting repeated complaints and multiple telephone calls to the reception team about calls not being answered straightaway, which is having a knock-on effect on us being able to safely deliver other aspects of care, for example patients requiring a visit are unable to get through to a receptionist.
Limitations to our telephone system mean that we can’t currently get a queue arrangement on the prescription line although we are working with the supplier to address that if possible.
However, in the first instance prescriptions should be ordered online or by handing in the reorder slip that is provided each time your medication is dispensed, rather than using the telephone service as the first port of call. It takes our staff much longer to ensure the information is correct verbally, and then process the request on the system. We simply do not have the resources to be able to open the telephone lines for more than 2 hours per day.
Consequently, we feel we have no other option that to request our patients to work with us in making full use of the online system or simply to hand in their repeat request slip when they are passing. We will continue to review this process and if after 3 months we have not seen an improvement in the level of phone calls to the reception team, and complaints we will have no option but to remove telephone ordering except for those exceptional cases already referred to.
Please contact the reception team if you need help in getting online access. Our online access service is also available on a mobile phone app which is suitable for both apple and android platforms.
Thank you for working with us.
The doctor may agree to you having long term medication on repeat prescription. Attached to your prescription is a re-order form with all your drugs listed and your computer number at the top. At the bottom of the form is the review date when your doctor next wants to check your medication. To order a repeat prescription please either post, fax or leave the form at reception, or telephone the appropriate telephone number quoting the details on the re-order form.
Please give us 48 hours notice of your request
Please enclose a stamped addressed envelope if you wish the prescription to be posted to you. Some chemists will collect the prescription at your request and deliver the items to you, please ask them for details.
Repeat prescription lines are open:
- Buttershaw Lane - 01274 676318 - Monday to Friday 09.30am-11.30pm
- Park Road - 01274 227576 - Monday to Friday 09.30am-11.30pm
Changes to Repeat Prescribing
Bradford Clinical Commissioning Groups have asked GPs to implement a new scheme meaning that pharmacies will no longer be able to order prescriptions on behalf of patients. Patients will now need to order prescriptions direct from the surgery.
There are several ways of ordering:
- Online via the website. You can download the systmonline app to your smartphone or tablet.
- Handing in the order slip (that is attached to your prescription) to reception.
- request by letter to the surgery.
Patient must now start ordering their own prescriptions when they have 7 days of medication left.
the surgery aim to process your prescription request in 2 days. there may be circumstances where this may not be possible.
Why is this happening?
Under the old system many patients built up a stock of unused medication. This new system aims to be safer so GPs can closely monitor and discuss which medicines patient actually need. This improves your safety and gives you better control of your medicines.
The CCG will hopefully save money by reducing wasted medication which can then be spent on the healthcare of Bradfords residents.
Queries or concerns?
Any concerns or complaints should be raised with Bradford CCG's patient support line. Information about the patient support line can be found on the CCG's websites, you can also call 01274 237562 or email BradfordCCGspatientsupport@bradford.nhs.uk