Rights & Responsibilities
Parklands Medical Practice Team works hard within its resources to offer as good a service to its patients as is possible. In order to achieve the best, we ask of our patients that we help each other.
We will provide skilled advice and attention, we ask you to accept that all patients have equal rights.
We will do our best to deal with telephone enquiries. We ask you to respect the dedicated line numbers and the times our lines are open.
We will run an efficient, flexible appointment system, with allowance for any urgent medical needs. We ask that you do not waste appointments by booking unnecessary appointments and accept that valuable practice time is wasted because appointments have not been kept.
The doctors and nurses will see patients according to the time of the appointment and in order of arrival. We ask that you wait patiently for your appointment, accepting that there are patients with appointments earlier than yours and who may have taken longer than their appointment time.
We will be courteous and do our best to help you. We ask that you be courteous with us.
We will provide facilities for primary medical care. We ask that you respect these facilities and help to keep them in good order.